Double Bubble: How We Saved Over £900 for Our Client

One of our clients, a kind and gentle man of 85, has been living alone since the recent loss of his beloved wife. Grieving and navigating life on his own has been overwhelming for him. He often feels anxious and confused when faced with the many day-to-day tasks that others might take for granted—sorting his post, managing bills, and keeping his paperwork in order.

At Enable and Thrive, we’re more than just a helping hand; we’re a steady presence in his life. We visit him weekly at his home and stay in regular contact by phone, providing reassurance and practical support whenever he needs it. Without this support, the maze of paperwork and decisions could be daunting and isolating.

During one of our visits, we uncovered a surprising and troubling issue. He had a policy with a well-known domestic appliance insurance company—actually two policies for the same appliance, running concurrently for the past ten years. He had been unknowingly paying for this twice over, amounting to over £900 lost—money that means a lot to someone on a fixed income.

Because we hold Power of Attorney for him, we could step in directly, speak with the company, and sort it all out legally and efficiently. After contacting the insurer, we arranged a full refund for the unnecessary payments, bringing much-needed financial relief.

Our client was overjoyed and deeply relieved—he had no idea this was happening and could never have resolved it alone. This is exactly why Enable and Thrive exist: to be the trusted advocate, the clear voice, and the calm in the storm. For him, and for so many others, navigating life’s complexities without support would simply be impossible.