Frequently Asked Questions

A Power of Attorney is a legal document whereby the donor appoints another person or organisation as their attorney to make decisions on their behalf. These decisions may be in relation to property and financial matters or health and care matters, or both.

You may have heard Martin Lewis thinks having a PoA is arguably more important than having a Will in place. This is because a PoA makes considerations for what happens during your life. It is so important to plan ahead for what could happen instead of after, it can save a lot of money, time and energy.

If you don’t have a PoA in place and you have a traumatic accident causing you to lose the capacity to make decisions, or you simply can’t manage making decisions on your own, your loved ones will have to apply for a Deputyship through the Court of Protection. This application process takes over a year and in total can cost anywhere between £500-£2,000.

If you don’t have trusted family or friends to apply for a Deputyship on your behalf, this would fall to the local authority. Alternatively, we can support with this at Enable.

Yes! If you find your level of service needs adjusting, then just let us know. It can take up to 28 days to transfer as we may need to notify third parties for you.

We cover an area including The South & South East, including West Sussex, East Sussex, Portsmouth, Brighton, Southampton, Bournemouth (BCP), Dorset, Hampshire and Surrey.  If you are outside this area, then please let us know as we may still be able to support you.

We send the signed Power of Attorney document to the required companies. E.g. If you wish for us to speak to your utility provider, we can send a copy of the PoA document to them before we speak to them.

Yes.  We always come and meet with you at the outset so that you can let us know how we can help.  We are happy to come out and visit. The amount of home visits you need will be in line with your package, for some they will be weekly.

We will do all we can to assist.  In most circumstances, we can continue to provide you with support although your service may need adjusting if you require us to source carers and other professionals (you may need to increase to a higher level) or if you move into a care home (you may need only the basic level of service).

We always use tradespeople with positive references and who are members of their professional trades body and carry their own insurance.  If you have our higher level of service, then we will meet with them at your property for you.  If you are on our medium level of service, then we will agree a password with the tradesperson that they will say to you when they attend your property and will also show you identification.

We use agencies that are regulated and assessed by the Care Quality Commission – they all adhere to strict guidelines in relation to the service they provide you – if you are unhappy at any time, then please let us know immediately so that we can address this for you.

No!  We have clients of all ages for a wide variety of reasons.  Losing a spouse or parent that managed everything means some people feel completely overwhelmed by everything.  For some, they simply want to be able to enjoy their lives free from the constant barrage of admin!  Whatever the reason, we are always happy to provide support to the level required by you to make your life easier.

In some limited circumstances, we can offer temporary support. We are happy to meet with you to talk about what you need and what we can offer.

Yes, we work with many families to provide additional support in whatever way is needed.

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls.  All of our assistants sign a non-disclosure agreement as part of their contracts of employment.  We are registered with the Information Commissioner’s Office.  A copy of our Privacy Policy is available here and in the footer of our website.

We hold full Public Liability insurance up to £1million and Employers Liability insurance up to £10million. All work is supervised closely by Emily Allchurch, our Managing Director.  Emily is a practising solicitor and abides by the Solicitors Professional Conduct Rules.  In her personal capacity, Emily is regulated by the Solicitors Regulation Authority, although the SRA do not regulate Enable and Thrive Ltd, as we don’t provide legal services.