Complaints Policy 

We want all our clients to be happy with the service we provide. If something goes wrong, please tell us so we can put it right and learn from it. 

How to complain 

If you have a concern or complaint, please contact your Support Assistant in the first instance:

Enable Ltd, 3 Chichester Business Park, City Fields Way, Tangmere, PO20 2FT

Email: info@enableltd.com

Phone: 01243 680680 

What happens next 

We will acknowledge your complaint within 4 working days.

A senior manager will review your concerns and may contact you for more information.

We aim to provide a full written response within 10 working days. If more time is needed (for example, if the matter is complex), we will let you know. 

If you are not satisfied with the outcome, you may ask for a Director to review the complaint. This will be our final response. 

Confidentiality 

All complaints will be handled in confidence and only shared with those who need to know in order to resolve the matter. 

Learning from complaints 

We record and review complaints to improve our services.  

Review 

This policy will be reviewed regularly and updated as needed.